Swipe Clean

Help center

SUPPORT

Subscriptions, refunds, and product questions—start here or write to us directly.

Quick start

Most billing questions are handled in Apple Settings or through Apple’s refund flow. Skim the FAQs below first; if you still need help, send a message and we will reply as soon as we can.

Common questions

How do I cancel a Swipe Clean subscription?

Subscriptions are tied to your Apple ID, not stored inside the app. To cancel:

  1. Open Settings on your iPhone
  2. Tap your name, then Subscriptions
  3. Select Swipe Clean
  4. Tap Cancel Subscription and confirm

If Subscriptions is missing: Media & Purchases → View Account → Subscriptions, then choose Swipe Clean.

Deleting the app does not stop billing. Cancel in Settings if you no longer want to be charged.

How do I ask for a refund?

Sorry if Swipe Clean was not the right fit. App Store charges and refunds are handled by Apple—we cannot refund directly. To request one:

  1. Open reportaproblem.apple.com
  2. Sign in with the Apple ID used for the purchase
  3. Choose I’d like to → Request a refund
  4. Pick a reason, select the Swipe Clean purchase, and submit

Apple usually responds within about 48 hours. More detail: Apple Support — Request a refund.

Something in the app is broken
  1. Update Swipe Clean from the App Store
  2. Restart your iPhone and open the app again
  3. Confirm Wi-Fi or cellular data is working
  4. If it still fails, email us with your device model, iOS version, and what you expected versus what happened
Does uninstalling cancel my subscription?

No. Removing Swipe Clean only deletes the app from the device. Charges continue until you cancel in Apple Settings as described above.

Write to us

The button below opens your mail app. You can also email SwipeClean@bwgpx.com directly.

Direct address: SwipeClean@bwgpx.com